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Refunds up to 7 days before event

Agenda

Before we Begin
● Welcome/Introductions ● Purpose/Inspiration ● Course Dynamics ● Intake/Results/Wordweb ● Social Skills 101
Part 1
● Stages Involved ● Fear - How to Deal With it ● Video: TED Talks Format - Chris Anderson ● Exercise: Coping with Fear ● Activity: Test your Panic
Part 2
● At the Stage: Use of Microphone and Poise ● Gestures and Facial Expressions ● Exercise: Gestures ● Voice and Volume ● Video: Megan - TED - Stutter ● Exercise: Create Your own Pre-event Routine - Vi...
Part 3
● Visual Aids: KISS ● Effective Handouts ● Exercise: Walk on Walk off ● Exercise: Voice
Influence and persuasion
● Definitions ● General Overview ● Positive and Negative Ways to Influence ● Open discussion: Sun v/s Wind tale ● Video: The Science of Persuasion ● Exercise: The Budget Presentation ● Exercise: The ...
Introduction to Communication and Negotiation skills
● Communication Skills ● Exercise/Role play: A Brief History of Communications ● Negotiation Skills ● Video: The Negotiator
Conclusions
● Wrap up ● Self-Assessment GAP ● Feedback Form ● Closing Remarks

About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in classroom session

Course Delivery: Classroom

Course Overview:

In today’s professional world, many things are seen as a “given”. Every individual is expected to perform above average in its area of expertise and it is given that they will excel in interpersonal skills, including presentation and communication skills. Unfortunately, this is not the norm. Presentation skills can be developed over time through practice and experience. However, without proper guidance and advice, anyone may develop wrongdoings that may unconsciously negatively impact the desired outcome; whether to entertain or educate the audience, or succeed in “selling” a specific idea or project.

The course is tailored according to the specific needs of each participant or group as per the intake. After the course, participants will gain expertise in the following skill areas:

Abilities: Accurate reading, articulation, correct pronunciation, pausing, proper sense stress, principal ideas emphasized, volume, modulation, enthusiasm, gestures and facial expressions, visual contact, and voice quality.

Content: Visual, practicality, logical development, introduction, development, main topics, conclusion, accuracy of information, illustrations, photo/video, color schemes, time usage and control, and content properly proportioned

Preparation: Man in the mirror test, mock presentations, recording test, time practice, and use of an outline.

Delivery techniques: Conversational tone, natural, extemporaneous, fluent, improvisation, conviction, exhortation, encouragement, tactfulness, and respect.

Managing audiences: Personal appearance, poise, use of a microphone, interest-arousing, practical value and takeaways, familiar situations, understanding your audience, expectations, effective conclusions, and effective questions.

Learning Objectives:

Work on valuable skills including reading, analyzing, and organizing.
Handle fear
Understand the use of technology for presenting
Understand Stage presence and poise
Influence and persuade
Know how to rephrase questions and negative comments
Learn how negotiation and communication skills may influence your presentation.
Put thoughts in writing with a goal in mind, prioritizing ideas and messages
Work on valuable skills including reading, analyzing, and organizing.
Handle audiences, conversing, eye contact, answering questions, remembering, showing and transmitting enthusiasm, appearance, poise, choice of words, expressing conviction, repetition, and more.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Examination:

There is no exam for this course.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Target Audience:

Anyone who is interested in presentation skills, including Managers and Team Leaders

©️ 2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Business Finance Basics Workshop: Through this course, you will examine financial statements—including the balance sheet, income statement, cash flow statement, and statement of stockholders’ equity—as guides to fiscal health. You will also identify what you want to gain from a budget and describe the steps of budgeting to meet these goals. Finance and Budgeting Essentials for Business Professionals grounds you in the functions and tools of finance.

Workplace Reflective Practice Workshop: Reflective Practice is a theory by which modern and traditional self-improvement ideas can be more clearly defined, refined, expanded, adapted, taught, adopted and applied, for the purposes of personal development, teaching and coaching, and wider organisational improvement. Reflective Practice enables clearer thinking, and reduces our tendencies towards emotional bias.

This Workplace Reflective Practice training is suitable for anyone within an organisation and will assist the participants in improving their working practices and increasing business performance. Whether on the shop floor or in head office, everyone could benefit from the principles within this training.

Enhance the self-development skills of your employees to help ensure business success.

Supply Chain Management Workshop: Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

Business Networking Workshop: This networking skills training will help you to build a professional reputation and develop a network of connections through the two key methods available to you; face-to-face and online.

You will discover how to effectively combine these two approaches and create a strategy for networking success that will generate your own community and actively grow your personal network. This will result in an improved performance in your approach to networking and consequently provide opportunities and prospects that will increase your business success.

The training provides you with the tools and techniques to both plan a successful, strategic approach to networking and develop your personal communication skills, which will ensure you build effective business relationships.

Business Presentations Workshop: This business presentations training will provide you with the skills and knowledge required to deliver effective and persuasive business presentations that get results. It will help you to present in a style that changes the way people think about the topics they present to them while leaving the audience with key actions to take away.

You will be guided on how to prepare and deliver the message with impact and given the tools and techniques to ensure that their audience feels engaged and influenced by your delivery.

Persuasive presentations that get results, our Business Presentations Training.

Organisations need people that can deliver persuasive business presentations. Here you have the training to help you develop them.

Business Writing Workshop: Writing is a key method of communication for most people, and it”s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

Change Management - Change Matters Workshop: No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change.

There are loads of books and training programs addressing organizational change. The different thing about this training program is that it focuses on personal reactions and emotions and what it actually feels like during a workplace change or a personal change. It provides you with a logical framework to assist you in gaining perspective on the change situation you are facing and its impact and helping you develop insight that will guide you through the transition.

The goal of this one day program is to help you take responsibility for how you react and respond to change by giving you a set of tools and techniques of self-awareness and assessment to light up the curves and sometimes bumpy ride on your road to change.

Wellness Workshop: Workplace wellness is about organisations and individuals taking a proactive approach to ensuring the health and wellbeing of their workforce. By focusing on the wellness of employees, organisations can help prevent issues with mental and physical health, reducing stress levels and absenteeism and ultimately improving performance. Raising awareness will help encourage people to take responsibility for their own health and wellbeing. Therefore, these training course materials are aimed at anyone that needs to develop a heightened awareness of workplace wellness for both the organisation and themselves.

Raise awareness of wellness in the workplace and help improve workplace productivity.

Wellness is an active process through which people become aware of, and make choices toward, a more successful existence. This course materials are aimed at helping participants tap into this approach, raising their awareness of wellness issues and encouraging improvement in the mental and physical health of themselves and those around them.

Coaching at Work Workshop: Anyone that coaches as a part of their job role would benefit from this coaching skills training as when delivered you will help develop your practical skills and ensure you are demonstrating coaching behaviours that will nurture those around you.

Coaching skills have become an important tool in the armoury of great leaders and people that work with developing others as they encourage empowerment and self-belief. This coaching skills training course materials solidify that approach and put structure and clarity around coaching behaviours, whilst demonstrating the ability to coach without masses of paperwork and ‘rules’.

This specific training focuses on all aspects of coaching in the workplace and will ensure you are able to coach others as part of your normal working role.

Career Planning Workshop: This Career Planning course is all about effective resume/CV, cover letter writing and facing interviews. This course is for you if you want to get a job in any English-speaking country. Improve your self-presentation and communication skills to get your dream job or earn a promotion. Build connections with others to aid your career development.

Preparing for Job Interviews Workshop: This interview skills training aims to give you the knowledge and skills required to improve your chances of having that positive job interview experience, and of course, to help you to get that all important promotion or new job.

A by-product of this training is that the skills you learn are transferable and will help develop techniques that you can use for a variety of situations at work. This improvement in your communication skills and ability to ‘sell yourself’ will, in effect, help to open up career opportunities for you, whether you are actively looking for work or not.

The preparation for a job interview training is aimed at anyone who may be looking to improve their interview skills in order to seek a new role either within their current organisation, or as an external applicant.

Time Management Training: Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.

Handling Angry and Difficult Callers Workshop: It’s no fun being on the receiving end of a frustrated angry shouting caller who just had a bad customer experience and out to get his/her revenge, particularly when the caller’s issue was not even your fault in the first place. This one day program will help you teach call center agents a simple but powerful 3 step process. Using this process, agents will be able to calm angry callers down and regain and maintain control of the call and handle the situation confidently and professionally. Agents will be able to diffuse the angry caller’s strong emotions, bring the focus back to the issue and concentrate on working together collaboratively to resolve his/her problem.

Interview Skills Workshop: This interview skills training will help your learners to develop their selection interviewing techniques. you will also develop many of the skills and techniques that will help you to use the structure effectively.

The selection of new employees can be a long drawn out and expensive process. This means that we must do everything we can to ensure that when we do make a decision we choose the right person. Having gone to all the trouble of working through a selection process there is nothing worse than taking on a new employee who turns out to be unsuitable.

A robust selection process will minimise the risk of this happening and, of course, effective interviewing needs to be part of that. If you handle selection interviewing in a logical, structured and professional way the risk of choosing the wrong person is much smaller.

Report Writing Workshop: This report writing training is aimed at people who are new to report writing or who need to improve their report writing skills. As you would expect from us, this is not a programme covering theory alone. You are expected to put into practice what they are learning as they go through the day.

This training will help you to develop the report writing skills of your participants and ensure you deliver a successful report writing training course.