Stop Cancellations!

Secrets to Building and Maintaining a Predictable, Productive Schedule in Today’s Practice Environment.

A top experience for the entire dental team with Steven J. Anderson

It’s the perfectly scheduled day and then it all falls apart! Learn the secrets and strategies for helping more of your patients make and keep their commitments including:

• Overcoming the biggest objections to treatment.
• Scheduling mistakes that invite patients to cancel.
• What the doctor may be saying that is creating a cancellation problem.
• Why hygiene patients cancel more often and what you can do to STOP it.
• “I can’t afford it.” “Will my insurance cover all this?”

And more solutions to the toughest patient objections.

• Why “confirmation” calls cause more people to cancel.
• 2 secret words that will get more people to keep their appointments.
• E-mail, text, and phone reminders. Which is more effective?
• Should you charge a cancellation fee?

Each team member’s role in helping patients keep their commitments. And much, much more!

Learning Objectives:

The specific scheduling protocol for minimizing cancellations and no-shows.

Team member roles for gaining patient commitment to the treatment and the treatment appointment.

What to say and what not to say in the patient dialogue that impacts scheduling results

to increase productivity and case acceptance results, written over 100 articles

for dental industry publications, authored 5 books, and produced dozens of

audio and video learning programs.

He is the co-founder of the Crown Council, an association of leading dental

practices committed to Creating a Culture of Success® in their practice.

Through the Crown Council, he co-founded the Smiles for Life Foundation,

which has raised nearly $50 million dollars for children’s charities worldwide.

He has been named “Dental Businessman of the Year” by Excellence in

Dentistry.

Get ready to laugh, learn, and take your team and your productivity to the top!

Steven J. Anderson is the founder and president of the Total Patient Service Institute that

specializes in implementing the highest level of patient service and communication skills in dental practices.

Over the last twenty years he has spoken at every major dental meeting in North America, conducted hundreds of seminars all over the English speaking world, worked with thousands of dental practices.

From SADDS: ***Please note: We are unable to issue refunds for cancellations made within two days of the event, as we must provide final meal counts to the venue in advance. Thank you for your understanding.