Lapeyre Stair has an opening for a remote Account Representative.

Lapeyre Stair constructs precision-built metal stair systems using a state-of-the-art engineering and manufacturing system. The Lapeyre Stair product line includes Alternating Tread stairs, Steel Egress stairs (welded and bolted) as well as crossover systems, exit and intermediate platforms, and safety gates. Lapeyre Stair is one of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities

 Service inbound customer requests for quotes and orders through multiple channels of communication

 Assist customers with accurate transactions and industry specific product information

 Provide technical assistance for Lapeyre stair products and services

 Read and interpret technical drawings and specifications

 Utilize telephone sales and support skills to create interest and offer value-added products and services to customers

 Build and expand customer relationships and help ensure replacement and increased business.

 Use Customer Relationship Management (CRM) software to Co-manage accounts in coordination with multiple team resources

Requirements

 College degree or comparable working experience in customer service, sales or as a technical representative.

 2+ years in a customer service or sales role

 Experience working in a Customer Relationship Management (CRM) system, HubSpot preferred

 Strong mathematical and technical aptitude

 Excellent verbal & written communication skills, along with a pleasant & professional phone manner

 Ability to travel for 1 trade show annually

 Must be detail oriented and possess excellent problem-solving skills

 Must be able to handle multiple tasks using strong organizational skills

Desired Qualifications

Experience working in support of the construction or manufacturing environment

EOE/M/F/Vet/Disabled