Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Veterinary Care Services

Why Consider This Job Opportunity

• Hourly pay starting at $16.00 per hour with eligibility for overtime
• Generous paid time off and paid parental leave
• Comprehensive benefits including medical, dental, vision, and pet insurance
• Supportive training and development resources
• Opportunity to work remotely from home in a flexible schedule
• Chance to make a meaningful impact on the emotional well-being of pet families

What To Expect (Job Responsibilities)

• Guide emotional conversations regarding end-of-life and quality-of-life care for pets
• Provide exceptional customer service through positive interactions with pet families
• Manage a high volume of incoming customer service calls in a remote environment
• Accurately gather and document pet medical information while scheduling appointments
• Meet all productivity, quality, and performance standards while adhering to schedules

What Is Required (Qualifications)

• Experience in high call volume, customer service, or call center environments
• A wired Ethernet connection is required; satellite internet and 4G/5G hotspots are not supported
• Ability to quickly learn custom software and programs, including Gmail and Zoom
• Previous experience in a work-from-home environment with minimal peer interactions
• High attention to detail and punctuality in meeting performance requirements

How To Stand Out (Preferred Qualifications)

• Experience in a veterinary or animal care setting
• Familiarity with customer service software and tools
• Strong problem-solving skills and ability to handle emotional conversations
• Previous training or certification in customer service techniques

#VeterinaryCare #CustomerService #RemoteWork #CareerOpportunity #CompassionateCare

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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