The Chief Information Officer (CIO) is responsible for developing and overseeing all strategic and operational technical requirements for Christian Care Ministry (CCM) and its products/programs. The CIO works with the executive team to support CCM’s vision and growth through the use of technological resources. The CIO will provide leadership to employees in the IT department and sub-departments to attain the company’s strategic goals established in the company’s strategic plan.

Essential Job Duties & Responsibilities

IT Strategy Leadership

• Establish the company’s technical vision and lead all aspects of the company’s technological development in support of the company’s strategic plan
• Act as a good steward of Christian Care Ministry's resources; develop and ensure control of IT departmental budgets in alignment with the organization’s financial objectives
• Lead cost-benefit and ROI analyses to determine which platforms and solutions fit CCM needs
• Bring solutions-oriented guidance to the organization’s leadership on how best to apply technology and processes to resolve business problems or improve operations
• Develop and sustain high-quality relationships with the executive leadership team
• Identify risks, opportunities, priorities, issues, and strategic challenges for the organization and strategize appropriate solutions in collaboration with business partners
• Cast vision for, and lead the development and/or deployment of, modern technology solutions
• Be accountable for setting the technology direction and aligning with business objectives

IT Infrastructure & Systems Leadership

• Oversee the development and implementation of the CCM’s technical environment, support new infrastructure rollouts, and define and implement the DevOps process -- including management of the configuration of off-the-shelf software, custom software releases, and other technical operations
• Understand how to strike a balance between in-house development and commercial off the shelf software (COTS) applications.
• Work in a consultative fashion with other department heads as an advisor of technologies that may improve their efficiency and effectiveness
• Stay up to date on all technology advancements and risks that may impact the organization; proactively provide direction to mitigate future technology-related risks, and ensure systems can deliver future operational needs
• Explore how market and industry changes will influence and challenge the whole organization. Conduct research and case studies on leading edge technologies and make determinations on the probability of implementation
• Champion digital/technical transformation through effective change management principles and customer-centered design
• Take responsibility for disaster planning, risk mitigation, and disaster preparedness

IT Staff Leadership

• Committed to engaging and supporting the business on using information technology to support business initiatives
• Continually coach and mentor IT team members to reach their potential; champion the mindset of putting customer needs first, and drive a high-performing team committed to delivering excellence, emphasizing Ideal Team Player™ virtues—Humble, Hungry, and Smart (Emotionally Intelligent)
• Own overall responsibility for leading and directing a large and diverse workforce to achieve the business strategy through application of technology; inspire people and get their full commitment to do the extraordinary
• Build a committed and high-performing leadership team and hold overall responsibility for building the capabilities of staff for tomorrow’s needs
• Encourage a “respectful, but candid” environment of promoting a culture of feedback to ensure development of the highest quality solutions for CCM
• As appropriate, seek partnership with outside IT organizations to supplement IT resources to make certain that initiatives are completed when in-house resources are not sufficient to demand

Data Management Leadership

• Develop and implement a secure and effective data warehouse and management environment, enabling the organization to make data-driven decisions and identify opportunities quickly
• Oversee the organization’s data and data processes to ensure effective data modeling, integration, reporting, capacity, and large language models -- AI may be utilized to improve the organization’s and customers’ experience

IT Security Leadership

• Ensure information security and cybersecurity processes and systems are in place to protect the organization and its customers from external threats
• Ensure all technology systems and practices are in alignment with HIPAA standards
• Develop and implement risk-mitigation plans; including ensuring proactive IT security training is effective

Supervisory Responsibilities

• This job has supervisory responsibilities. Oversite of 80+ employees

Education and/or Experience

• Bachelor’s degree in IT-related field with 15+ years of management and strategic experience in the IT field OR Master’s degree in IT related field with at least 10 years of experience in the IT field required
• Prior senior leadership experience in a healthcare payer organization/industry required
• Significant experience in and knowledge of all facets of IT; including systems applications, database administration, financial/billing systems, networks, telecommunications, computer hardware and software, etc.

Spiritual, Professional, & Ethical Conduct

• Spiritual Maturity, in full agreement with CCM’s Statement of Faith and Conduct & Character statements, with a Christian testimony and lifestyle which includes living a moral life based on the Word of God, submitting to governing authorities, and being an active member of a local church.
• Conduct, exhibits the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control (Gal 5:22-23).
• Exemplifies biblical standards for spiritual leadership (1 Tim 3:1-12; Titus 1:6-9)
• Deeply rooted in the Word, able to demonstrate its teachings on an individual level as well as in small group settings, Bible studies, etc.
• Demonstrates ethical character and good moral judgement, self-control, and truthfulness
• Not addicted to alcohol or any lifestyles that negatively affect one’s judgment
• A faithful husband/wife, a good manager of his or her own children and own household
• Free from the love of money / greed, demonstrated by generosity to the church and to others, and by lifestyle

Core Competencies/Demonstrable Behaviors

• Business Acumen - Track record of understanding and delivering meaningful results to meet the client/customers objectives. Able to run a division as a business unit that can demonstrate profitability, ROI, and top tier NPS for services delivered
• Attracts top talent - Attracting and selecting the best talent to meet current and future business needs
• Coaching oriented - Works with direct reports and select high-performers to build the next generation of IT leadership for CCM, emphasizing Ideal Team Player virtues—Humble, Hungry, and Smart (Emotionally Intelligent)
• Drives results - Consistently achieving results, even under tough circumstances
• Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity