Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

Connecting people to local businesses that improve the quality of their lives.

Our Values

We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value

We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team

We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. 

We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth

 OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time

Summary Of Position

We're looking for a driven Client Success Coordinator to join our growing team! As a Client Success Coordinator, you serve as a trusted resource for our valued clients. You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service. You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts. You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients' needs. You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients' websites and digital marketing campaigns. Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

Position Responsibilities

Proactively interact with clients to ensure our marketing strategy aligns with their business goals and communicate client needs and goals to the internal team of strategists, specialists, and analysts

Complete marketing recap reports for clients

Meet with clients to review marketing campaign performance and provide strategic recommendations for their marketing strategy

Communicate via phone/email with clients weekly

Assist Senior Client Success Managers with day-to-day tasks for large accounts and strategic partnerships

Stay up-to-date with the latest digital marketing trends & market shifts, client industry trends & market shifts

Ensure customer satisfaction and client retention

Build strong relationships with both clients and internal stakeholders

Requirements

1+ years of full-time experience in digital marketing, or Bachelor's degree in Marketing, Communications, or related field

Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom

Experience with project management software, i.e., Salesforce or ClickUp

Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred

Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients

Strong work ethic and a "do whatever it takes to get the job done" attitude

Exceptional customer service and relationship-building skills

Ability to solve complex problems and resolve conflicts

The total compensation for this salaried nonexempt opportunity includes a salary range of $48,000 to $52,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We've got you covered! 

RYNO is proud to offer a variety of benefits to support employees and their families, including:

 Remote-first culture with flexible work options

 Performance based bonuses to reward excellence 

Medical, Dental, Vision, and Life Insurance

 401(k) matching to help you plan for your future

 6 weeks of paid parental leave for new parents

 $2,000 annual tuition reimbursement for continued education

 Wellness stipend to support your health and fitness 

 Monthly data stipend to support your remote work environment

 Paid vacation and sick time off for work-life balance

 10 paid holidays to enjoy throughout the year

 Paid days for a Cause to give back to your community

 Paid birthday holiday to celebrate your special day

 Comprehensive Employee Assistance Program for personal support

 Leadership and career advancement opportunities

 Anniversary rewards to celebrate milestones

 Inclusion, Diversity, Equity & Access (IDEA) Committee

Awesome team merch!

About RYNO Strategic Solutions:

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.