ActsSocial

For the best experienceDownload the Mobile App

ActsSocial

For the best experienceDownload the Mobile App

Customer Experience - Email, Chat, Call

Location
Remote/Work From Home
Type
Full Time
Status
Inactive
Job Published
07-10-2025

Description

- - We’re seeking a detail-oriented, customer-first Remote Customer Experience Assistant to join our virtual support team. In this role, you will engage with customers through email, chat, and phone, providing accurate, timely, and professional support. The ideal candidate is a strong communicator with excellent problem-solving skills who thrives in a fast-paced remote environment.
    
    Requirements
    
    Key Responsibilities
    
    Respond to customer inquiries via email, live chat, and phone in a timely and professional manner
  - Deliver personalized solutions by identifying and understanding each customer's unique needs
  - Accurately document customer interactions and update records in CRM or support systems
  - Work cross-functionally with internal teams to resolve complex or escalated issues
  - Ensure a high standard of customer satisfaction through proactive communication and follow-up
  Qualifications
  
  Prior experience in customer service, call center, or virtual support roles is preferred
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities in a remote setting
- Tech-savvy with the ability to learn new platforms and tools quickly
- Must have a reliable internet connection
Benefits

Work Schedule & Benefits

100% remote role with flexible scheduling options
Competitive compensation with potential performance-based incentives
Ongoing training, coaching, and professional development
Supportive, growth-focused team environment

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.