Job Summary

Immediately hiring Customer Service Advocates for a 8/18/25 start date!

The starting rate for this role is $19.25 per hour

Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours and shifts range between 8 am and 7 pm ET, Monday through Friday.

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Responsibilities

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Qualifications

• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
• Two years high volume contact center experience preferred
• Experience in healthcare, insurance or medical billing preferred

Requirements

• Customer Service•1 - 3 years
• Communication Skills
• Multitasking•1 - 3 years
• Empathy
• Conflict Resolution•1 - 3 years
• Problem Solving

About Us

Christian Care Ministry (Medi-Share) offers the opportunity to join the leading healthcare sharing community, connecting with a nationwide network of Members who provide support through prayer. You can also access Telehealth providers through the Medi-Share app and earn rewards by referring friends. With the Medi-Share program, which began in 1993, you can be part of a healthcare movement that aims to share healthcare burdens and save on healthcare costs.