Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Mortgage and Real Estate Services
Why Consider This Job Opportunity

• Salary up to $23.56 per hour
• Comprehensive benefits package including medical, dental, vision, 401k, and PTO
• Opportunity for career advancement and growth within the organization
• Work remotely with flexibility
• Supportive and inclusive work culture that celebrates diversity
• Recognized as one of the Fortune 100 Best Companies to Work For® for eleven consecutive years

What To Expect (Job Responsibilities)

• Interface with customers to resolve 1st and 2nd tier/escalation customer service calls and queries
• Verify contacts and account information, and implement corrective actions for customer requests
• Maintain and create logs, reports, records, and files related to customer issues
• Investigate, coordinate, and track a wide range of customer problems to ensure resolution
• Handle order fulfillment, including receiving orders, reconciling information, and updating systems

What Is Required (Qualifications)

• High School diploma or equivalent required
• Minimum of 2 years of related customer service experience
• General knowledge of assigned area's products and customer service activities
• Proficient in MS Office and able to navigate computerized data entry systems
• Strong verbal and written communication skills

How To Stand Out (Preferred Qualifications)

• Experience in a call center environment
• Familiarity with mortgage or real estate industry practices
• Proven problem-solving skills and attention to detail
• Ability to adapt in a fast-paced environment

#MortgageServices #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.