Customer Support Specialist

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Travel Industry
Why Consider This Job Opportunity

• Salary up to $65,000 a year
• Full training and ongoing mentorship provided
• Access to travel discounts and perks
• Opportunity to earn travel agent certification
• Flexible schedule with part-time or full-time options
• Supportive online community and tools to help you succeed

What To Expect (Job Responsibilities)

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and escalate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking

What Is Required (Qualifications)

• Must be 18+ and authorized to work in the United States
• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Prior experience in customer service or the travel industry is a plus

How To Stand Out (Preferred Qualifications)

• Passionate about helping others and delivering great service

#TravelIndustry #CustomerSupport #RemoteWork #CareerOpportunity #FlexibleSchedule
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.