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Enterprise IT Operations Specialist - ONSITE

Location
Remote/Work From Home
Type
Full Time
Status
Inactive
Job Published
07-10-2025

Description

- - Dice is the leading career destination for tech experts at every stage of their careers. Our client, Chandra Technologies, Inc., is seeking the following. Apply via Dice today!
    
    Job Description:
    
    Crop to Crop resumes are accepted
    
    Position: Enterprise IT Operations Specialist (Technology Specialist)
    
    Responsibilities:
    
    Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
  - Collaborate with customers, service desk, and technical services.
  - Diagnose and resolve technical issues.
  - Document each task.
  - Escalate complex issues as needed.
  - Handle hardware and software installations, repairs, maintenance, and upgrades.
  - Ensure follow-up services or issue escalation.
  - Coordinate vendor repair services.
  - Offer end-user training when required.
  - Build positive customer relationships.
  Education And Experience
  
  Associate's Degree in information technology or directly related field and two years of related technology support experience.
  
  OR
  
  An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
  
  Preferred Licensing/Certifications
  
  Microsoft, A+, ITIL
Desired Skills

Customer-oriented
Manages and prioritizes workload
Proficient in Microsoft Windows and Office
Technical support experience with Apple products (a plus)
Creative problem solver
Knowledge of ITIL Framework
Experience in IT Service Management (ServiceNow a plus)
Familiarity with end-user computing technologies
Active Directory management
Strong organizational skills, detail-oriented
Innovative and results-driven
Effective verbal and oral communicator
Collaborative team player
Ability to diagnose complex systems and provide guidance quickly
Vendor management

Required Skills:

Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.

Collaborate with customers, service desk, and technical services.

Diagnose and resolve technical issues

Handle hardware and software installations, repairs, maintenance, and upgrades.

Ensure follow-up services or issue escalation.

Coordinate vendor repair services.