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FRONT DESK CLERK EVENINGS/WEEKENDS -PEDIATRICS
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Location
Work At Location Address
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Type
Full Time
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Status
Inactive
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Job Published
07-01-2025
Description
Qualifications
Professionalism and Compliance
Patient Care Coordination
Documentation And Record-Keeping
Patient Communication and Appointment Scheduling
Greets, welcomes, and assists patients accessing the clinic in a courteous and professional manner. Ensures all patient interactions are conducted in a way that provides a pleasant and satisfactory experience. Adheres to clinic principles, policies, and procedures with a strong focus on customer service.
As a member of the PCMH primary care team, provides accurate and timely appointment information while coordinating with the team to ensure same-day access for patients requesting to see their primary care provider. Supports continuity of care based on provider availability. Follows SC policies and procedures essential to implementing patient healthcare plans.
This position requires weekday and extended-hour coverage as needed by the clinic.
Hours
Monday, Tuesday, and Friday: 10:30AM - 8:30 PM (with extended hours if needed).
Saturday: 9:00AM - 4:30 PM (with extended hours if needed).
Sunday: 11 AM - 4:30 PM (with extended hours if needed).
OFF Wednesday/Thursday
ESSENTIAL JOB FUNCTIONS: (with or without accommodations)
Teamwork Rotation and Communication
Rotate between front desk and other areas to ensure adequate department coverage.
Assist patients in routing calls and scheduling appointments that align with their needs.
Ensure all patient information in the computer system is current and accurate.
Collaborate with clinical and non-clinical staff to achieve patient care objectives.
Attend trainings and meetings as required.
Knowledge, Skills and Abilities: (use of equipment, job related knowledge, language, etc.)
Knowledge of PCMH Model
Knowledge of front desk medical office procedures, techniques, and practices.
Knowledge of computer software (EMR, Microsoft Word, Excel, etc.) programs
Skilled in excellent customer relations and communication skills
Ability to resolve patient service issues and exercise independent judgment .
Ability to read, write and speak in a clear, accurate and professional manner; includes active listening skills and understanding medical terminology.
Ability to speak, understand and write Spanish and English.
Ability to apply critical thinking skills while performing daily responsibilities
Ability to examine documents for accuracy and completeness.
Ability to prepare records in accordance to detailed instructions.
Ability to recognize, evaluates, solve problems and correct errors.
Ability to work in a fast paced positive environment.
Ability to maintain a flexible work schedule.
Ability to maintain client and office confidentiality.
Ability to read, write and spell accurately.
Ability to operate a keyboard, telephone, and other office equipment.
Proficient in beginning/intermediate computer skills and typing.
Excellent follow through skills, multi-tasking, prioritization and attention to detail.
Ability to apply critical thinking skills while performing daily responsibilities
Excellent interpersonal skills reflecting clarity, diplomacy and communicates accurately and effectively with all levels of staff and management.
Ability to lift 20 lbs.
Ability to fully comply with the enhanced infection control requirements of the clinic.
Minimum Qualifications/certificates/licenses/registrations Required
High School Diploma/GED. Must be bilingual (English/Spanish). One year experience as front desk clerk/appointments clerk in a hospital or clinic setting or two years work experience in an office setting.
