Description

The General Manager – Regional Branch at P.B. Hoidale Co., Inc. is responsible for overseeing all operations, sales, service, and administrative functions of a regional branch. This role ensures the branch delivers high-quality products and services, meets financial targets, and operates efficiently while maintaining the company’s commitment to safety, customer satisfaction, and operational excellence.

The General Manager leads a cross-functional team—including service technicians, project personnel, sales staff, warehouse/parts personnel, and administrative employees—and serves as the primary representative of P.B. Hoidale Co., Inc. in the region.

Key Responsibilities

Leadership & Branch Management

Provide overall leadership, direction, and oversight for all branch operations.
Manage day-to-day activities across service, construction, sales, warehouse, and administrative departments.
Ensure consistent implementation of company policies, procedures, and standards.
Promote a positive, accountable, and safety-focused culture.

Operational Performance

Oversee project execution, service delivery, scheduling, equipment management, and operational workflows.
Ensure projects and service jobs are completed on time, within budget, and to quality standards.
Drive operational efficiencies, cost control measures, and process improvements.
Support field supervisors and project managers in addressing operational challenges.

Sales & Customer Relationship Management

Support and grow branch sales by identifying new business opportunities and strengthening customer relationships.
Partner with sales teams to develop regional strategies, pricing, bids, and customer presentations.
Meet regularly with key customers to ensure excellent service and resolve issues quickly.
Represent the company at industry events, trade shows, and community engagements.

Financial Management

Develop and manage the branch budget, including revenue goals, operating expenses, labor costs, and capital needs.
Monitor financial performance, review job costing, and ensure profitable operations.
Provide accurate forecasting and regular financial updates to corporate leadership.
Support inventory management, purchasing, and cost-control initiatives.

Team Leadership & Development

Recruit, hire, and develop high-performing staff to support branch operations.
Conduct performance reviews, set expectations, and implement training and development plans.
Foster teamwork, communication, and a positive work environment.
Address personnel issues promptly and fairly.

Safety, Compliance & Quality Assurance

Ensure branch operations comply with company safety programs and all regulatory requirements.
Conduct safety meetings, jobsite visits, and audits to reinforce safe work practices.
Maintain quality standards across installations, service work, and customer interactions.
Lead corrective actions for safety concerns, quality issues, or customer complaints.

Cross-Functional Collaboration

Work closely with corporate departments—including finance, HR, safety, engineering, and supply chain—to support branch operations.
Communicate branch needs, challenges, and opportunities to executive leadership.
Support companywide initiatives, programs, and strategic goals.

Qualifications

Bachelor’s degree in Business, Operations Management, Construction Management, or related field preferred; equivalent experience considered.
7–10+ years of leadership experience in operations, service, construction, or industrial markets.
Strong understanding of project management, service operations, and field-based workflows.
Experience in fuel systems, petroleum equipment, industrial services, or related industries strongly preferred.
Proven financial acumen including budgeting, forecasting, and P&L responsibility.
Excellent leadership, communication, and customer-service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving abilities and a hands-on leadership style.

Personal Attributes