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Hello ,

My name is Chindhu Prasad and I am a Staffing Specialist at Galent. I am reaching out to you on an exciting job opportunity with one of our clients.

Job Title - Helpdesk Analyst

Location - 100% remote

Job Description:

Helpdesk analyst Excellent verbal and written skills for helpdesk voice and non voice interactions Excellent empathetic and efficient customer service skills over voice and non voice lines supporting incoming call and chats for registration/logon, navigation questions, and technical issues on Client websites and Mobile APPs incident reporting and tracking Proficient with web browser and mobile devices Ability to troubleshoot cache/cookies related issues and understanding of private/incognito window Proficient with MS Office Suite

Mandatory Areas

Must have Skills

Skill 1 8+ Yrs of Exp Helpdesk Analyst

Skill 2 6 Yrs of Exp Voice and non voice communication,Customer Service

Skill 3 6 Yrs of Exp Level 1 technical skills working with browsers ( Cache, cookies), mobile apps, etc

Skill 4 6 Yrs of Exp - incoming call and chats for registration/logon, navigation questions, and technical issues

Should you be interested, please send me a copy of your resume in word format along with the following details ASAP.

Regards,

Chindhu Prasad | Recruitment Executive

Galent (Formerly Diamondpick)

Phone: +1

LinkedIn: