PLEASE NOTE THIS IS A PERMANENT POSITION. THE SUCCESSFUL APPLICANT MUST BE A USC OR GREEN CARD HOLDER AS WE CANNOT PROVIDE ANY VISA SUPPORT. NO C2C or C2H OFFERED

Role Outline

The IT Support Specialist plays a key role in maintaining a secure, efficient, and user-focused technology environment. This position provides expert-level support across a variety of platforms, including enterprise endpoints, mobile devices, identity systems, and critical business applications. The role functions as a strategic escalation point, an operational leader in endpoint management and mobility, and a contributor to continuous improvement initiatives across IT.

Key Responsibilities

Technical Leadership and Support

• Deliver expert guidance and hands-on resolution for complex technical issues involving desktop environments, mobile platforms, ERP systems, and enterprise applications.
• Serve as a critical escalation resource, applying advanced diagnostic skills to ensure service continuity.

Endpoint and Mobility Management

• Administer, optimize, and enforce policies across endpoint and MDM platforms such as Intune, SCCM, and JAMF.
• Lead initiatives related to device compliance, patching, software deployments, and configuration standardization.

Identity and Access Governance

• Manage and maintain secure user access through identity platforms such as Active Directory, Okta, and Azure AD.
• Enforce multi-factor authentication and assist in access provisioning across systems and applications.

Field Services and Project Coordination

• Coordinate branch technology deployments and support physical infrastructure rollouts as needed.
• Collaborate with InfoSec, system engineering, and application teams on cross-functional projects, including upgrades, integrations, and compliance efforts.

Documentation and Process Improvement

• Develop and maintain SOPs, technical documentation, onboarding resources, and knowledge base content.
• Identify service gaps and propose process enhancements to improve support efficiency and user satisfaction.

Team Collaboration and Mentorship

• Provide guidance and knowledge sharing to junior team members.
• Foster a collaborative environment through active participation in team development and training efforts.

Key Competencies and Skills Required

· Proven experience in enterprise IT environments supporting systems, endpoints, and mobile platforms.

· Advanced troubleshooting capabilities across a variety of hardware, software, and networked systems.

· Proficiency with endpoint and MDM platforms, identity management tools, and ERP/business applications.

· Strong communication, prioritization, and organizational skills.

· Demonstrated initiative, ownership of deliverables, and ability to work independently in a dynamic setting.

Minimum Qualifications

· Knowledge and skills commonly found in individuals with 3–5 years of IT support experience.

· Experience with endpoint or mobile device management platforms and enterprise identity systems.

Preferred Qualifications

· Relevant certifications such as CompTIA Security+/Network+, Microsoft 365 Certified, or equivalent.

· Experience leading endpoint deployments, field services coordination, or compliance enforcement.

· Exposure to ITSM systems like ServiceNow or Jira.

Physical Demands

• Ability to lift up to 25 pounds.
• Ability to sit or stand for extended periods.
• Manual dexterity to operate standard office equipment.|

We are a 'can do' company that prides itself on delivering on our promises without compromise on quality.

This is to start asap, if you are interested please submit your up-to-date resume with contact details.

Many thanks

Phil