Company Description

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Job Description

The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions are working to Raising Cane’s approved specifications. This role addresses all technical problems, escalating as necessary, to ensure quick and efficient resolutions.

Your Impact And Responsibilities

Provide technical support to all restaurant, field, and restaurant support office crewmembers

Resolve technology issues using multiple communication methods

Document, track, and monitor all technical issues to ensure timely resolutions

Qualifications

Associate’s degree, trade certification, or high school diploma with equivalent experience

Proficiency in a variety of technology systems with the ability to adapt quickly to new systems

Experience in basic PC and network troubleshooting and PC installation and configuration

Availability to work flexible hours as needed, including non-typical business hours

Detail-oriented, organized, and flexible for timely multi-task management

Ability to work effectively and efficiently both independently and collaboratively

Strong written and verbal skills

Preferred Qualifications

2+ years’ experience in restaurant operations

Experience with Aloha POS, kitchen display systems, and headset systems

Additional Information

All your information will be kept confidential according to EEO guidelines.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.