IT Support Tech

We're looking for someone with 5-8 years of experience as an IT Support Tech to join our team. You'll be the go-to person for troubleshooting, networking, and help desk support, with a strong foundation in Linux, Windows, and Mac OS. Excellent problem-solving skills and clear communication are a must. This role is all about keeping our systems running smoothly and ensuring our users are well-supported.

• Provide technical support to end-users via help desk, including troubleshooting and resolving issues.
• Provide technical support to clients, both remotely and on-site, diagnosing and promptly resolving IT issues.
• Maintain and support client systems and network infrastructure.
• Document and track service requests to ensure timely resolution and follow-up.
• Install, configure, and maintain hardware and software systems.
• Monitor and manage clients' IT infrastructure, ensuring optimal performance, security, and reliability.
• Collaborate with team members to develop and implement customized IT solutions.
• Perform regular system updates, backups, and maintenance tasks.
• Assist clients with technology-related inquiries and offer training as required.
• Document all service activities, issues, and resolutions in a detailed and organized manner.
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• Ability to work flexible hours and be on call as needed to support a 24/7 operation.
• Valid driver's license and reliable transportation for on-site visits.
• Willingness to continuously learn and adapt to new technologies and systems.
• Bachelor's degree or equivalent experience in computer science, information technology, or related field.
• Proven experience in IT support, preferably in an MSP environment.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is advantageous.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills.
• A customer-centric mindset and a commitment to delivering exceptional service.
• Certifications in relevant areas such as Microsoft, CompTIA, Cisco, or ITIL.
• Proficiency in key IT skills including system administration, network security, database management, virtualization, scripting, and firewall configuration.
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• Linux•1 - 7 years
• Troubleshooting•3 - 7 years
• Networking•2 - 5 years
• Help Desk•1 - 8 years
• Problem Solving
• Communication
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• Mac OS
• Microsoft Windows
• Microsoft Certified: Dynamics 365 Fundamentals
• IT Security•1 - 3 years
• Mobile Device Management•1 - 3 years
• Scripting•1 - 4 years
• Virtualization•1 - 5 years
• Database Administration•1 - 3 years
• Network Security•1 - 3 years
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• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Life Insurance