ActsSocial

For the best experienceDownload the Mobile App

ActsSocial

For the best experienceDownload the Mobile App

$ 50 Hourly

L2 Help Desk - Mobile Phones and Microsoft Intune

Location
Work At Location Address
Type
Full Time
Status
Inactive
Job Published
07-17-2025

Description

- - Job Summary
    
    Required Skills
    
    Candidate should have a well-rounded knowledge of large-scale enterprise mobile device management such as Microsoft Intune as well as knowledge of the Apple and/or Android operating system. Familiarity with core Microsoft infrastructure technologies, including Active Directory, Exchange Server, and Teams will be helpful.
    
    Need to be able to interact with customers and provide exceptional technical services. Will interface with customers to troubleshoot and evaluate reported issues on specific devices and remediate directly on the device or from the backend infrastructure side. Need to have the ability to investigate and analyze systems logs both directly from the device and the backend infrastructure side, work with vendors to analyze and determine root cause. Need to be available to answer users' questions about application downloads, activations, and best practices. Be able to assist with the setup of new accounts & devices, stage and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc.
    
    They should be able to work as a team member with other technical teams such as Networking, GIS, Server team, etc. to analyze data, network diagrams, to determine system failure point or root cause during outages.
    
    Desired Skills
    
    Strong analytical skills/problem solving/conceptual thinking.
    Must be detail oriented and organized.
    Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
    Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure.
    Proven team player who can work comfortably in a multicultural environment.
    Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting
    Experience with Microsoft Intune Mobile Device management.
    Experience with Microsoft Azure and Entra a plus.
    Knowledge of PowerShell scripting a plus.
    
    location: Plano, Texas
    
    job type: Contract
    
    salary: $50 - 54 per hour
    
    work hours: 8am to 5pm
    
    education: Bachelors
    
    Responsibilities
    
    Maintain and troubleshoot applications automation developed using JAVA and hosted on
    
    Linux-based servers, including web servers, application servers, and database servers
    
    Develop and maintain automation scripts (Python & PowerShell)
    Install and configure software applications
    Monitor system performance and troubleshoot issues
    Perform application deployment, and disaster recovery operations
    Create and maintain system documentation
    Monitor and analyze system logs
    Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to
    
    coordinate activities to remeidate issues
    
    Work within the Bank's ticketing system (currently Remedy) for entering, updating, and
    
    closing incident tickets
    
    Escalate to appropriate teams and vendors
    Perform various housekeeping functions on room systems/ infrastructure (e.g. daily health
    
    checks), Splunk monitoring, email monitoring for new issues, etc.
    
    Serve in an "On call" rotation.
  - Communication to leadership
  Qualifications
  
  Degrees/Certifications in any/all of the following (Optional):
  
  Linux Certifications as appropriate
  
  Java
  
  SQL
  
  Python
  
  PowerShell
  
  EDUCATION
  
  Bachelor of Science in Information Technology (BSIT) or similar, including experience.
  
  skills: Required Skills:
  
  5-8 years experience in application support (JAVA, SQL)
- Proficient in Java, SQL Database, Automation scripting (Python & PowerShell).
- Proficient in Incident management, ticketing requirements, and End user support services
- Ability to describe issues, escalate, and articulate impact to affected users and leadership as
needed

Proficient in common MS tools to assist in data analysis and reporting
Proficient in viewing Splunk Dashboards and engaging corrective activities.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.