How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Summary: The Manager, Operations Partnerships (Business Development) plays a critical role in executing and managing LLS’s revenue-generating partnerships by serving as the central point of coordination between internal teams and partners. This role ensures partnership deliverables are fulfilled on time and within scope, oversees campaign workflows, manages fundraising platforms, and supports revenue processing across channels. The Manager, Operations Partnerships maintains tracking systems, drives process improvements, ensures compliance with organizational standards, and supports high-quality partner engagement. Through cross-functional collaboration, operational oversight, and a focus on efficiency, this role helps maximize the value of partnerships and contributes directly to LLS’s mission to cure cancer and improve the quality of life for patients and their families.

Supervises: Specialists, Operational Execution Support

Duties And Responsibilities

Team Management

• Monitor departmental goals and timeline ensuring that all meetings, training and conferences adhere to the established timeline.
• Plan staffing assignments accordingly for workload management.
• Supervise, mentor and train current and new staff
• Manage team escalations and requests for support quickly and effectively
  
  

Partnership Operations & Execution

• Serve as the operational manager for executing partnership agreements, ensuring all deliverables are met on time and within scope.
• Act as a liaison between internal teams and partners to coordinate campaign workflows, integrate processes, and support cross-functional collaboration.
• Manage and maintain operational workflows related to revenue partnerships across departments; implement process improvements to enhance efficiency and effectiveness.
• Monitor project timelines, identify risks or delays, and proactively propose solutions to keep initiatives on track.
• Serve as the day-to-day point of contact for internal questions regarding partnership operations, deadlines, and fulfillment.
  
  

Systems & Process Management

• Maintain detailed tracking systems for partnership metrics and oversee management of fundraising platforms (e.g., C360, Double the Donation, Matching Gift portals).
• Oversee customer service related to workplace giving, ensuring timely and accurate responses through internal ticketing software.
• Oversee revenue processing, including checks, wires, stock donations, and related revenue corrections.
• Regularly evaluate processes for efficiency and recommend improvements.
• Stay informed of process updates, system changes, and quality standards to ensure compliance and operational excellence.
  
  

Team Collaboration & Support

• Stay informed and maintain a strong understanding of Business Operations processes and quality standards.
• Move across functions to support the needs of the greater team through guided education and training.
• Protect the organization’s integrity by handling sensitive information with confidentiality and discretion.
  
  

Education & Experience Requirements

• Bachelor’s degree preferred; equivalent work experience will be considered.
• Minimum of 3 years of experience in a directly related role, preferably within a nonprofit, fundraising, or mission-driven organization.
• Prior experience at LLS or strong familiarity with the organization’s mission, products, and services is preferred.
• Proven ability to manage multiple priorities effectively in a fast-paced, dynamic environment.
• Experience managing direct reports or leading cross-functional teams.
• Demonstrated ability to lead with empathy, clarity, accountability, and collaboration.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Self-motivated, enthusiastic, and committed to high-quality work.
• Capable of navigating and leading change within a matrixed organizational structure.
  
  

Physical Demands & Work Environment

• Weekend & evening work may be required at times
• Physical demands are minimal and typical of similar jobs in comparable organizations
• Work environment is representative and typical of similar jobs in comparable organizations
  
  

Employee Value Proposition

As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

We are excited to share the base pay range for this position is $64,000 to $93,000. The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at LLS we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.