We are looking for a Tier 1 Desktop Technician that has the desire to develop their technical skills in a variety of disciplines. This position will be responsible for supporting our client base environments at an enterprise level. Our clients vary in complexity and their businesses are growing. The ideal candidate will have a mix of technical and customer service skills with a focus on technical growth while working alongside fellow technicians and assisting clients. This requires an individual that has a big picture mindset and provides support and solutions that are scalable.

The position requires remote and onsite support for Operation as a Service (OaaS) and T&M clients. This position requires a proficient knowledge of Microsoft Windows Operating Systems, both desktop and server, as well as a basic working knowledge of networking. This includes TCP/IP, Firewalls, Switching and Routing technologies. A strong focus on detail, security and process controls are required to support our clients and internal systems.

Our company is driven by developing strong relationships and trust with our clients. This position works closely with our OaaS clients and requires an outgoing individual who has the ability to manage multiple customer accounts.

• Ability to think and work independently and meet necessary deadlines
• Effective interaction with employees, clients, and colleagues
• Proficient knowledge of Microsoft Office, Microsoft Windows Operating Systems, both desktop and server
• Work with client support departments and company account representatives to provide clients with resolution options
• Be available to provide remote troubleshooting support for operations and service staff in time of technical need
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
• Document, maintain, and upgrade or replace hardware and software systems
• Support and maintain user information including rights, security, and system groups
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to client computing and networking Infrastructure
• Install new software, upgrade, evaluate, and install patches to resolve software related issues
• Perform system backup and restore files on computers during repairs and new computer installations
• Assist with updating and maintaining technology related inventory
• Will be responsible for routine maintenance and will provide technical direction to clients regarding operational issues, firmware upgrades and general maintenance

• Bachelor’s degree in computer science, information technology management or related field or equivalent experience
• The technician must possess a minimum of 1-3 years of industry specific experience within the area of solutions expertise
• Must be capable of engaging technical discussions in effort to achieve the best technical solutions for our clients, both internally and externally
• Must be willing to participate in continuing education for your area of expertise
• Candidate must complete all training requirements for this position within the current allowable established timeframe
• Familiarity with the following software: Microsoft Office, Microsoft Windows 10/11, Microsoft Windows Server 2012/2016/2019/2022, Backup and Anti-Virus solutions.
• Knowledge of Virtualization, Hyper-V, and VMware
• Familiarity with the following hardware: Cisco, Meraki, Fortinet, SonicWall and Ubiquiti

eFriendly is a global network of premium consulting talent, with vast experience in the field, world class strategic capabilities, and executional expertise. eFriendly is an extension of the people leading it and working in it. The name doesn’t define the company, the people working in it do. So, from that perspective eFriendly is about trustworthiness, commitment, keeping our word, and doing the right thing, always.