Location: Remote 100%

Position Type: Full Time (40 hours per week)

Compensation: Hourly Pay + Bonus Opportunities

Shift: 8am - 5pm or 10am - 7pm (EST or CST)

Travel: None

We are hiring a friendly, motivated Patient Engagement Specialist to join our client’s patient engagement team and help enroll patients into a life-changing Chronic Care Management (CCM) program, all while building meaningful relationships and having fun along the way! In this role, you’ll be the welcoming voice of our organization, reaching out to patients with long-term health needs (such as diabetes, respiratory conditions, or COPD) and helping them access the ongoing care they deserve.

You’ll connect with patients over the phone, educate them on how chronic care management works, and enroll them into the program that improves their health, reduces hospital visits, and provides accountability between doctor appointments. This is more than a call center type job, it’s the opportunity to be a part of a growing, mission-driven healthcare team and organization, empower patients to take control of their health, and work in a supportive, remote environment that values positivity and people-first connection!

If you’re someone that thrives on connection, believes in true patient care, and wants to have fun while doing meaningful work, we’d love to hear from you.

What they are: compassionate, missional, ethical, innovative, and patient-centered

What they are not: stagnant, unreasonable, self first, lacking purpose

Key Responsibilities:

• Make high-volume outbound calls to patients to introduce chronic care management and remote patient monitoring services, determining patient eligibility based on insurance coverage and program requirements.
• Educate and sell patients on the benefits of CCM and how participation can support their long-term health goals
• Use provided scripts and patient information to tailor conversations, address concerns, and build rapport with empathy and professionalism
• Identify interest and eligibility through effective questioning and active listening
• Overcome objections by addressing patient concerns with compassion and accurate information
• Obtain verbal agreement for patient enrollment into the care management program
• Accurately document all outreach, responses, and call outcomes in the CRM or care coordination system
• Collaborate with clinical care teams to ensure smooth handoffs and alignment on next steps
• Track engagement and follow-up with non-responsive patients via multiple outreach attempts
• Stay informed on RPM program changes, Medicare eligibility requirements, and service updates
• Use digital tools such as VoIP systems, EMR, dashboards, and autodialing and call tracking software to manage daily workflow efficiently
• Apply emotional intelligence and conversational agility to personalize outreach and improve patient conversion rates
• Continuously meet or exceed daily and weekly outreach goals and performance benchmarks
• Adapt to new technology platforms and scripts as services and systems evolve
• Meet or exceed individual outreach quotas and contribute to team enrollment goals
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities, as necessary

Qualifications:

• Minimum 1 year of experience in healthcare, customer service, or sales environment, such as outbound telemarketing, inside medical sales, or healthcare call center roles
• High school diploma or GED required; college degree or healthcare/customer service certifications a plus
• Familiarity with healthcare terms and services preferred, especially related to chronic care management, Medicare, or remote patient monitoring
• Strong verbal communication and sales skills with the ability to clearly explain medical services and build trust over the phone
• Prior experience in medical, mental health, or chronic care outreach is preferred
• Proven experience in outbound telemarketing, patient outreach, or inside sales - healthcare or senior patient population experience strongly preferred
• Strong verbal and written communication skills with a confident, empathetic approach
• Proven ability to build rapport quickly and professionally handle objections
• Comfortable working independently and in a fast-paced, metrics-driven environment
• Familiarity with CRM platforms, VoIP systems, and basic healthcare technology; EHR experience is a plus
• Understanding of HIPAA and commitment to maintaining patient confidentiality
• Compassionate and patient-centered mindset
• Empathetic and patient-focused approach, especially when speaking with seniors or individuals managing chronic conditions
• Organized and detail-oriented with strong documentation and data entry skills
• Adaptability to changing scripts, service updates, and outreach strategies

Cultural Qualifications:

• Curious and caring, eager to learn about patient needs and how to better support their care journey
• Always looking for a better way, open to feedback and ready to improve how we connect with and serve patients
• Comfortable in a fast-moving start up environment, flexible when things change and willing to jump in and help wherever needed
• Positive and empathetic, treats every patient and teammate with kindness and respect
• Team-first attitude, willing to listen, collaborate, and support others to reach shared goals
• Mission-driven, motivated by the chance to make a real difference in people’s health and lives
• Brings energy and optimism, takes pride in going the extra mile for patients and being a reliable part of the team

Additional Requirements:

• Employees in this job must be competent to interact professionally and relationally to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -
• Sit for extended periods of time while working at a computer
• Perform light lifting (up to 15 lbs) related to office materials or supplies
• Sit, talk, listen, observe, read, write, and type
• Reliable high-speed internet connection with minimum speeds of 50 Mbps
• Quiet, distraction-free workspace that supports confidential and professional patient interactions
• Have a desk and chair suitable for full-time computer-based work

Position Key Words: Telemarketer, Medical Sales Representative, Behavior Technician, Receptionist, Patient Care Coordinator, Clinical Business Development Representative, Healthcare Sales, Patient Engagement Specialist, Customer Service Representative, Patient Service Representative, Call Center, Clinic Administrator, Medical Front Desk, Healthcare Outreach Specialist, Inside Sales Representative, Pharmaceutical Sales, Health Plan Member Outreach Coordinator, Care Coordinator, Enrollment Specialist, Sales Associate