The ideal candidate will have a solid work history and experience in phone and email support. This is a 100% onsite role in Downtown Seattle with excellent benefits and strong earning potential.

Key Responsibilities:

Provide professional and courteous phone and email support to customers.

Troubleshoot and resolve customer inquiries and issues efficiently.

Maintain accurate records of interactions using internal systems.

Deliver consistent, high-quality service while meeting performance goals.

Work collaboratively with team members and escalate issues as needed.

Handle high-stress interactions with professionalism and resilience.

Qualifications:

Minimum 1 year of customer service experience in an office-based phone/email support role.

Demonstrated solid and consistent job tenure (minimum 1 year at the most recent job).

Strong communication and interpersonal skills.

Flexibility to work 1st, 2nd, or 3rd shift as part of 24/7 coverage.

Additional Notes:

Ideal candidates thrive in fast-paced environments and are motivated by performance incentives.