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About PGLS
PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.
Position Summary
Program Oversight: Ensure interpreter services meet government standards and execute contract goals. Team Management, Supervise Operations Managers, Quality Control Managers, and Interpreter Evaluators.
Job Responsibilities
- Program Oversight: Manage interpreter services, ensuring compliance with DOJ/EOIR standards, and execute policies to meet contractual adherence goals.
- Supervise and mentor Operations Managers, Quality Control Managers, and Interpreter Evaluators.
- Liaise with EOIR officials, address program needs, and implement client-requested adjustments.
- Oversee daily operations, including scheduling and resource allocation, focusing on high-demand languages.
- Collaborate on quality initiatives, monitor performance, and drive process improvements.
- Manage budget, expenses, and metrics, ensuring contract adherence and accurate invoicing.
- Education: Bachelor’s degree (master’s preferred).
- Experience: 7+ years in program management; 3+ years with federal/government contracts.
- Skills: PMP preferred; strong leadership, communication, and multitasking skills.
- Clearance: DOJ Public Trust eligibility required.
PGLS has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet
Insurance, PTO, Paid Holidays, and flexible work schedule.
Location
Nationwide