ActsSocial

For the best experienceDownload the Mobile App

ActsSocial

For the best experienceDownload the Mobile App

$ 2500 - $ 2916 (Monthly)

Remote Customer Support Specialist

Location
Remote/Work From Home
Type
Full Time
Status
Inactive
Job Published
07-29-2025

Description

- - Job Title: Remote - Customer Support Specialist
    Location: USA (Remote)
    Salary: $30,000 - $35,000 per year
    Job Type: Full-time
    
    Important Note:
    This is a full time role requiring a commitment to 20 answered calls per day. Please apply only if you're a US-based citizen and looking for a full-time position. If you’re seeking part-time work, this is not the right fit for you.
    
    About Us:
    You’ll be joining our team at Primetrace Technologies — a Sequoia and Tiger Global-backed company ($25M+ raised) behind:
    Crafto app – 100M+ downloads
    Kutumb – 100M+ downloads
    This is a builder’s environment — fast-paced, no fluff. We move fast, test faster, and ship daily. You’ll work with a small group of sharp operators who’ve scaled real products and aren’t here to waste time.
    
    What You’ll Do:
    As a Customer Support Specialist, you will be the primary point of contact for users, gathering insights and feedback through 20 answered calls per day. Your insights will directly contribute to shaping the product and improving user experiences. You will be responsible for:
    Conducting 20 answered calls daily with users based in the USA.
    Actively listening to user experiences, documenting detailed feedback, and providing actionable insights to our product team.
    Tracking and recording user interactions, ensuring data accuracy and valuable insights.
    
    Key Responsibilities:
    User Communication: Handle 20 calls daily, engaging with users to understand their experience with the digital baby project.
  - Insight Gathering: Capture detailed, raw insights from users on their experience and satisfaction.
  - Collaboration: Share findings with internal teams to help shape the product roadmap.
  - Documentation: Maintain accurate records of interactions and feedback.
  What We’re Looking For:
  Excellent Communication Skills: Ability to communicate clearly and professionally with users.
- Strong Listening & Empathy: Ability to actively listen and capture feedback in detail.
- Organizational Skills: Strong attention to detail with the ability to track and document conversations accurately.
- Ownership & Dedication: Must be committed to delivering high-quality work consistently.
- Prior Experience: A background in customer support or user research is a plus.
- Remote Work Ready: Comfortable working from home and managing your schedule.
- Please apply only if you are a US-based citizen.
Why You Should Apply:
Competitive Salary: Enjoy a salary range of $30,000 - $35,000 per year.
Flexibility: Work remotely and set your hours within the constraints of the required 20 calls per day.
Impact: Be part of a growing team where your insights will directly improve the product.
Full-Time Commitment: We're looking for someone who is dedicated to the role. Please apply only if you're looking for a full-time position.