Technical Skills and Responsibilities:

• Strong knowledge of desktop and laptop hardware
• Proficient in Windows 10, Windows 11, and Microsoft Office Suite
• Preferred: Experience with macOS
• Good understanding of daily IT operations and service delivery processes
• Skilled in application/software installation and troubleshooting
• Familiarity with ticketing tools, especially ServiceNow
• Basic Windows system administration knowledge
• Excellent troubleshooting skills across hardware, OS, and software
• Experience supporting laptops, desktops, mobile devices, printers, and other peripherals
• Hands-on experience with computer peripherals such as printers, scanners, and non-standard devices
• Understanding of Active Directory and basic networking concepts
• Comprehensive knowledge of hardware, operating systems, and software