Department: Technology

Reports To: Director, LinOS Implementations

Location: Remote (must be U.S.-based)

Travel: Approximately 50%, focused on high-impact buildings and regional clustering when possible

Company Overview

At Lineage, the aim is not to build the largest technology team; instead, we are creating a small, highly skilled group that focuses on having right mix of talents, skills, and the capacity to learn in areas that define our core differentiation. We leverage cloud services, best-of-breed libraries and components, and external teams to augment our capabilities with sufficient capacity. This means that in addition to being a hands-on technologist, you also need to be able to collaborate with internal and external partners to deliver.

As a company, Lineage builds state-of-the-art systems to make our employees productive, to meet and exceed our customers’ expectations, to assist in our growth, and to create a technology platform that enables Lineage to achieve its vision of transforming the food supply chain. This is a critical role in that journey, and it will require someone who has a true passion for implementing cutting-edge and constantly evolving logistics technology.

Position Summary

The LinOS Sustainment Manager is responsible for ensuring the ongoing success and optimization of Lineage’s LinOS platform following implementation. This role focuses on maintaining high operational standards across facilities by validating software-driven warehouse execution tasks, ensuring execution of daily/yearly labor planning effectiveness, monitoring training, serving as a feedback loop, supporting tool utilization, and proactively addressing inventory and put-away discrepancies. The person in this role will serve as a key bridge between technology, inventory control, Help Desk support and operations; ultimately ensuring that facilities continuously leverage LinOS to maximize efficiency and performance.

Primary Responsibilities

Plan:

• Monitor the performance of LinOS algorithms related to tasking, labor optimization, and warehouse execution.
• Partner with Site and Regional Operations teams, PMO, and Special Operations to verify that labor plans align with forecasted volume and available resources.
• Establish sustainment KPIs post go-live (e.g., UPH, labor utilization, warehouse occupancy).
• Support warehouse leadership with reporting and dashboards to improve visibility into inventory utilization and location accuracy.
• Coordinate the hand off and substantiate the readiness to move from hyper care to traditional support

Organize:

• Review and validate daily put-away setups, staging logic, and dock configurations to ensure optimal inventory flow.
• Collaborate with product and development teams to report, troubleshoot, and tune algorithm behavior based on operational outcomes.
• Act as the primary liaison with Inventory Control teams to address and prevent inventory anomalies.
• Develop and maintain sustainment playbooks, checklists, and escalation workflows.
• Work though warehouse escalation tickets, organize, and plan with support and product.

Execute:

• Ensure task generation and allocation align with operational goals and facility constraints.
• Conduct weekly facility check-ins to validate adherence to LinOS processes and flag emerging issues.
• Proactively monitor “on hold,” missing, or misallocated inventory and locations and ensure timely resolution.

Improve:

• Lead root cause analyses and provide feedback loops into the implementation and product development lifecycle.
• Identify trends in system performance, inventory issues, and labor planning to continuously refine best practices and system configurations.

Required Skills & Abilities

• Possess a willingness to be coached and proactively seek feedback
• Handle multiple assignments / projects simultaneously
• Properly set priority and order for work
• Work in a fast-paced, agile environment
• Ask for help and provide it to others
• Understand your skills and your talents and apply them appropriately
• Learn and apply new technologies and business concepts
• Maintain personal accountability for getting things done on time and with quality results
• Demonstrate excellent verbal and written communication skills
• Be willing and able to travel ~50%, depending on business needs