Position Summary:

Our partner, one of the nation’s most respected healthcare systems, is moving quickly toward an AI-first future and is transforming one of the most critical patient touchpoints into a modern, highly effective call center experience. To complete this task, they are looking for a high-skilled Voice AI Agent Specialist. Here you’ll help design and scale voice-driven AI agents that take on high-volume scheduling and support workflows that currently overwhelm call centers. If you enjoy turning messy real-world processes into clear conversational workflows, building Node-driven logic that plugs into complex systems, and architecting voice AI that can scale to millions of interactions, this is a place to grow. You’ll be the expert others rely on, shaping how intelligent voice agents operate across an enterprise and setting the foundation for how AI supports clinical operations.

Experience and Education:

• BS in Computer Science, Software Engineering, Information Systems, or equivalent experience/field
• Background building AI voice agents using modern voice-AI platforms
• Experience translating operational workflows into conversational or prompt-driven logic
• Prior work integrating AI agents with backend systems using Node.js
• Exposure to large call-volume environments, customer support automation, or telephony workflows
• Experience scaling prototypes into production-ready, high-volume systems
• Familiarity with multiple voice AI frameworks and tools

Skills and Strengths:

• Voice AI development
• Conversational workflow design
• Prompt engineering
• Node.js
• API integration
• VAPI
• Voice agent architecture
• Workflow translation
• Call automation systems
• Scripting for backend logic
• Natural language processing concepts
• Error-handling design for AI agents
• AI tool evaluation
• System scalability planning
• Performance monitoring
• Automated scheduling logic
• Telephony integration
• Debugging production voice agents
• Cloud-based deployment workflows
• Cross-functional collaboration

Primary Job Responsibilities:

• Build, refine, and deploy AI voice agents capable of handling large call volumes
• Translate hospital workflows into structured conversational and prompt logic
• Develop Node-based scripts and application logic to retrieve and schedule appointments
• Integrate voice agents with backend scheduling and operational systems
• Improve and extend the existing VAPI-based architecture
• Evaluate additional voice AI tools and frameworks as needed
• Design for scalability, moving from thousands to millions of interactions
• Collaborate with engineering and operational teams to refine requirements
• Prototype new features and test interaction flows
• Troubleshoot and optimize voice agent performance in production
• Ensure conversational accuracy and successful task completion
• Build repeatable patterns for replicating and launching new voice bots
• Document logic, workflows, and integration points
• Serve as the internal subject matter expert for all voice AI technologies
• Contribute to a long-term roadmap focused on enterprise-level automation