We are seeking an ASE-Certified Master Technician who will serve as the technical automotive expert within Carma, providing essential technical support to customers, Carma Partner Centers, and internal teams. This role requires extensive automotive knowledge and the ability to translate complex technical information clearly for fleet operators and internal stakeholders.
Key Responsibilities
Technical Customer Support. Provide expert-level automotive technical assistance directly to clients, ensuring accurate, clear, and timely resolution of issues.
Diagnostic/Additional Recommended Services Review. Conduct in-depth reviews of vehicle diagnostics to validate recommended repairs including parts and labor, ensuring accuracy and fairness in quotes provided to fleet customers.
Partner Center Support. Collaborate directly with Carma’s vetted service centers, offering guidance on complex diagnostics, and ensuring compliance with Carma’s quality standards.
Cross-Team Collaboration. Work closely with Customer Success Managers to handle technical inquiries effectively. Partner with software engineers to integrate automotive expertise into product development. Regularly communicate with senior management to provide essential automotive insights influencing strategic decisions.
Process Optimization. Identify opportunities to streamline technical operations and contribute to developing robust standard operating procedures (SOPs) and automated solutions.
About You
ASE-Certified Master Technician. Comprehensive mastery of all vehicle types, including Gasoline, Diesel, and Electric Vehicles, with expert proficiency in the A1-A8 ASE certification areas
6+ years experience in the automotive industry
Proven ability to clearly communicate complex automotive concepts verbally and in writing, emphasizing precision and professionalism to effectively engage fleet operators and internal teams.
Exceptional diagnostic skills and extensive experience reviewing complex vehicle repairs.
Expert in automotive repair databases such as AllData and MOTOR.
A proactive attitude with a problem-solving mindset—ready to jump in and help where needed.
Familiarity with productivity and collaboration tools, including Microsoft Office and Google Workspace.
Strong organizational skills, attention to detail, and ability to manage multiple priorities efficiently in a dynamic environment under time constraints.
Ready to work hard to execute our mission — this isn’t a traditional 9-5 — it’s a chance to be part of building something extraordinary.
Eagerness to learn and develop new skills in operations and product support.
Excited about Carma’s mission and growth journey.
Our Values and Culture
"In the interest of time". We prioritize swift decision-making and effective execution in the interest of time.
Drive simplicity. We simplify complex processes to deliver outstanding user experiences.
Earn customer trust. We handle a critical part of our customers' business, so we always act in their best interest.
Grit. We persevere through obstacles with unwavering determination, turning challenges into opportunities for growth.
Benefits and Perks
Competitive base salary with full-coverage medical, dental, and vision benefits included.
Rapid career growth potential to lead a team of ASE-Certified Master Technicians if successful in role.
Primarily a remote position with occasional travel required (paid for by company).
Opportunity to learn and grow in multiple facets of operations, with mentorship from experienced team members.
The chance to be part of an innovative team and make a tangible impact in the fleet management industry within a fast-paced, entrepreneurial environment at a rapidly growing startup.
Friendly, close-knit atmosphere working directly with the founding team.
Professional development opportunities to help you grow in your career.
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