Chick-fil-A

Known as much for our warm, personable service as our delicious food, Chick-fil-A has come a long way since our humble beginnings, when S. Truett Cathy opened the first Chick-fil-A Restaurant in Atlanta in 1967.

Most Owner-Operators own only one restaurant, meaning they’re small business owners who are onsite and actively involved. They are regularly working with their Team Members and take a hands-on approach in order to foster connections within their communities. Over the past two years, 76 percent of newly selected Owner-Operators had experience working as Team Member themselves.

Truett always maintained he was in the people business, prioritizing customer service and dedication to his community. When traveling one day, he thanked the employee of a high-end hotel and the man responded, "my pleasure." Struck by that response, Truett encouraged his employees to add that phrase to their daily interactions, something they do to this day.  

 

Chick-fil-A is still a family business, with Truett's grandson, Andrew, serving as the CEO. The Cathy family has been working together for over 70 years. Today, several second and third generation Cathy family members carry on the company tradition.

Our Restaurants offer top-quality food, served with exceptional hospitality. Whether it's offering more wholesome options or simply removing unnecessary ingredients, we believe in food we can feel good about. Striving to serve freshly prepared food while reducing food waste, we take a “cook less, more often” approach. By studying smart, lean manufacturing principles used in other industries, we're working toward a menu that achieves these goals and enhances your experience, while never sacrificing delicious taste. 

A lot has changed over the years, from delicious new menu items to our popular Chick-fil-A® App that makes ordering quick and easy. But we've never changed our commitment to warm, friendly service – or the recipe for our Chick-fil-A® Chicken Sandwich, which Truett perfected at The Dwarf House® restaurant, previously known as The Dwarf Grill, a restaurant he opened with his brother, Ben, in 1946.  

 

Our dedication to service is what has put Chick-fil-A on the path toward strong success. With locations in 48 states and counting as well as Puerto Rico and Canada, we are excited about joining new communities and expanding internationally.