Effective date: September 17, 2026
ActsSocial publishes this document in 12 languages. The English version is the authoritative text. Translations are provided for convenience only, and where a translation differs in meaning, the English version governs.
1. Our guarantee
If you are not happy with an item, you may return it within 30 days of delivery for a full refund of the price you paid, for any reason. Items may be returned in any condition: new, used, or even torn or broken.
2. How to start a return
Email [email protected] with your order number within 30 days of delivery. We confirm your order and send return instructions and the return address within 2 business days. The return address is our fulfillment partner's facility, not our office, and it depends on where your order was made; do not send anything back before you receive the instructions, and do not send returns to the office address in Section 10. Parcels sent without instructions cannot be matched to an order.
3. Return shipping
- Wrong item, defective item, or damaged in transit: we send you a prepaid return label, or tell you not to send it back at all. You pay nothing.
- Any other reason: you pay the cost of returning the item to us, using a carrier of your choice with tracking. We refund the price you paid for the item. In the European Union and the United Kingdom we refund the standard outbound shipping you paid as well as the price of the item.
4. Refund timing and method
We refund within 14 days of receiving the returned item, or within 14 days of your telling us you are returning it if we asked you not to send it back. Refunds go to the payment method you used.
5. Exchanges
We do not run exchanges. Return the item for a refund and place a new order.
6. Orders paid with ActsSeeds gift card credit
If you used card credit, the credit portion of your refund is returned to your ActsSeeds gift card and the cash portion to your original payment method. Card credit is never refunded as cash, because the card has no cash value. If your card has expired between purchase and refund we re-issue the credit so you do not lose it.
7. Cancelling before shipment
Email us. If the order has not entered production we cancel and refund in full. Once an item has been printed it is treated as a return under Section 1.
8. European Union and United Kingdom consumers
You have the right to cancel within 14 days of receiving the goods without giving a reason, and separately the right to a repair, replacement or refund where goods do not conform to the contract, for two years in the EU and up to six years in the UK. Our 30-day guarantee is in addition to those rights and does not replace them. A model cancellation form is available on request; an email to [email protected] saying you wish to cancel is enough.
9. Abuse
We may decline returns from an account with a pattern of returns that indicates abuse of this policy, and will tell you if we do.
10. Contact
[email protected] · Trinity Proximity, Inc. d/b/a ActsSocial, 6841 Virginia Parkway, Suite 103 Unit 435, McKinney, Texas 75071 (correspondence only; returns go to the address in your return instructions).